Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
FAQs
Q1: Are your pet products safe for all breeds and sizes?
A: Yes, all our products are carefully selected to meet safety standards and are tested to ensure they are suitable for pets of various breeds and sizes. Always check the product description for specific usage guidelines.
Q2: How do I choose the right size for my pet?
A: Each product page includes a detailed sizing chart. We recommend measuring your pet carefully and comparing it with the chart before purchasing. If you’re unsure, feel free to contact our support team at [email protected] for assistance.
Q3: Are your toys durable and safe for aggressive chewers?
A: Many of our toys are made from high-durability, non-toxic materials specifically designed for aggressive chewers. Please check the product description to ensure it matches your pet’s chewing strength.
Q4: What kind of materials are used in your pet beds and clothing?
A: We prioritize soft, breathable, and pet-friendly materials such as cotton, fleece, and orthopedic foam. Each product lists its materials so you can make informed decisions based on your pet’s needs or sensitivities.
Q5: Do you sell organic or natural pet treats?
A: Yes, we offer a range of organic and all-natural treats free from artificial flavors, colors, and preservatives. They are made with high-quality ingredients to support your pet’s nutrition and well-being.
Q6: Can I wash the pet apparel or bedding items?
A: Absolutely. Most of our pet clothing and beds are machine washable. Please refer to the care instructions on the product label or page for best cleaning practices.
Q7: Do you offer products for both cats and dogs?
A: Yes, our store carries a wide selection of products for both cats and dogs, including toys, feeding accessories, grooming tools, apparel, and health items.
Q8: What should I do if the product doesn’t fit or my pet doesn’t like it?
A: We offer a 30-day hassle-free return policy. If your item doesn’t work for you, just contact us at [email protected], and we’ll assist you with the return or exchange process.
Q9: Are your grooming tools suitable for sensitive pets?
A: Yes, many of our grooming tools are designed with soft bristles and gentle materials to ensure a soothing experience for pets with sensitive skin. We recommend reading the product details to find the best match for your pet’s coat type and sensitivity level.
Q10: How often do you restock popular items that are sold out?
A: We do our best to restock popular products as quickly as possible. If an item is out of stock, you can sign up for restock notifications on the product page, or contact our support team—we’ll let you know as soon as it’s available again.